Design Thinking: Your Secret Ingredient for a Standout Website

Steven Ernie Olsen
3 min readJun 27, 2023

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Understanding your customer is at the heart of a successful business. But, how do we apply this understanding to create a compelling and intuitive website? Enter Design Thinking, a strategy that could revolutionize the way you approach your web design.

What is Design Thinking?

Design Thinking is an innovative problem-solving methodology that puts your users at the forefront. It is built on empathy, experimentation, and iteration, leading to inventive solutions that align perfectly with the needs of your audience.

Consider this: Instead of beginning with a predetermined idea for a website and imposing it onto your users, you start by deeply understanding your users, their challenges, and their needs. Armed with these insights, you then craft a website that perfectly addresses those needs, providing a seamless and enjoyable user experience.

Design Thinking in Website Design

Now, let’s delve into how this powerful methodology could be applied to your website design process.

Empathize: Start by gaining a thorough understanding of your users. This might involve market research, interviews, or surveys. What are their likes and dislikes? What are their goals when they visit your website? This is not just about your product or service, but their overall experience and how they interact with your website.

Define: Now that you’ve gathered insights about your users, define the problem your website needs to solve. Perhaps users can’t find your contact information quickly, or maybe the checkout process is too complicated. Whatever the issue, clearly defining it is the first step to finding a solution.

Ideate: With a clear understanding of your users and the problem at hand, it’s time to brainstorm solutions. Encourage wild and diverse ideas at this stage — innovation often comes from the most unexpected places.

Prototype: Turn your ideas into tangible, testable mini-websites or individual web features. This could be as simple as sketching wireframes or using software to create interactive mock-ups.

Test: Finally, test your prototype with real users. Collect their feedback, observe their interactions, and note what works and what doesn’t.

Applying Design Thinking: An Example

Let’s say you own a boutique hotel and you want to improve your website. Through empathetic research, you discover that your customers often struggle to find information about the amenities you offer.

Using Design Thinking, you could brainstorm solutions for this problem — perhaps an interactive map of your hotel or a virtual tour. You then create a prototype of this solution and test it with actual users, refining the design based on their feedback until it hits the mark.

Remember, the Design Thinking process is not linear. It’s iterative, meaning you may need to return to previous stages based on what you learn in testing.

The Impact of Design Thinking on Your Website

By incorporating Design Thinking into your web design process, your website becomes more than just an online presence. It transforms into a thoughtful, user-centric platform that reflects your audience’s needs and preferences. It can lead to increased user engagement, improved customer satisfaction, and ultimately, higher conversion rates.

Design Thinking is a tool that gives you an edge, setting you apart in the digital landscape. It’s not just about a pretty design — it’s about creating a website that truly works for your users. And that is what makes a website truly standout.

Conclusion

Design Thinking encourages us to step into our users’ shoes, understand their needs, and craft a website that ticks all their boxes. It’s an approach that leads to innovative solutions and an enhanced user experience, creating a website that’s not only visually appealing but also user-friendly.

As we navigate the digital landscape, it’s crucial to remember: a website that resonates with its users is one that succeeds. So, harness the power of Design Thinking and take your website from good to outstanding. After all, in the competitive world of online business, standing still is moving backwards. The secret to moving forward could be as simple as thinking differently — thinking by design.

Don’t just build a website. Create an experience that’s worthwhile, memorable, and above all, user-centered. Because a user-friendly website is not just a nice-to-have, it’s a must-have. And Design Thinking? It’s your secret weapon to make that happen.

As we boldly step forward into the digital future, embrace the change and take the leap with Design Thinking. Remember, technology waits for no one, and nor should your website. Design, refine, and let your website shine.

After all, when your website wins, so do you. So, why wait? Start your Design Thinking journey today, and see the difference it can make for your website and your business tomorrow.

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Steven Ernie Olsen
Steven Ernie Olsen

Written by Steven Ernie Olsen

Hi I'm Steven Ernie Olsen. I'm an Aucklander born and bred, and I write about the real Auckland, the things that make the city tick.

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